Hug Your Haters: How to Embrace Complaints and Keep Your Customers. Linh Duong. “Important” because Baer presents counter-intuitive insights that will transform the way brands and business owners think about the role of customer service in their success and their survival. Onstage haters want more than solutions-they want an audience share their righteous indignation. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. Hug Your Haters: How to Embrace Complaints and Keep Your Customers Jay Baer (Author, Narrator), Gildan Media, LLC (Publisher) Get Audible Free. Sometimes just writing about a book in the abstract doesn’t offer enough insight into why a person should actually invest time and money in said book. 09 Mar 2016. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Onstage haters want more than solutions—they want an audience to share their righteous indignation. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. . You should not skimp on their salaries because they are the backbone of your company. Buy Hug Your Haters: How to Embrace Complaints and Keep Your Customers Unabridged by Baer, Jay (ISBN: 9781469034942) from Amazon's Book Store. ‎ Haters are not your problem. Hug Your Haters (2016) is a guide to using disgruntled customers to improve your business. . Once you do that, you must train them properly so that they can serve customers better. Verified Purchase. And the book is built on a solid foundation of data that Jay collected in collaboration with Edison Research. The foreword is written by Tom Webster of Edison Research. 1. If that’s what they believe, that’s what I need to accept. 1-Page Summary of Hug Your Haters Overview. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. "Hug Your Haters" brings in several examples of brands who experience frustrated onstage and offstage customers by working with Edison research to test the correlation between customer advocacy and frequency of responses. Jay Baer’s new book, Hug Your Haters, reminds me of some valuable advice I received early in my retail career (retail is one of my past lives). But the rise of customer complaints is actually an enormous opportunity. This book will help you close that gap by reconfiguring your customer service to deliver knocko… Share. Ignoring them is. On complaints? If it feels like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, you’re right. 19 great quotes from Hug Your Haters by @JayBaer. With smart phones and always-on Interne It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Listen to "Hug Your Haters How to Embrace Complaints and Keep Your Customers" by Jay Baer available from Rakuten Kobo. Find helpful customer reviews and review ratings for Hug Your Haters at Amazon.com. Account & Lists Sign in Account & Lists Returns & Orders. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. It’s time to hug your haters no matter where they’re complaining. . Margie Clayman March 9, 2016 Uncategorized 0 Comment. Baer, Jay. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. Hug Your Haters by Jay Baer, 9781469034942, available at Book Depository with free delivery worldwide. Goodreads. . Everyone loves to be praised. Elegantly composed, and all around outlined from an advertiser’s point of view, Hug Your Haters (#HugYourHaters) brings you into the universe of client benefit encounters and gets into who grumbles, why they whine and how to use, turn and address those grievances. After that, the research methodologies are often referenced, and that research is not just what Edison and Jay paired up on. Ignoring them is. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sized from around the world. Hug Your Haters : Jay Baer : 9781469034942 We use cookies to give you the best possible experience. 3.95 avg rating • (471 ratings by Goodreads) Hardcover ISBN 10: 1101980672 ISBN 13: 9781101980675. Narrated by Jay Baer. Complaints indicate pain points that your business needs to address. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. To have a good customer service, you need to hire well-educated and competent people. ‎ Haters are not your problem. Reviewed in the United States on December 28, 2017. . It includes specific playbooks and formulas as well as a fold-out poster of "the Hatrix," which summarizes the best strategies for different situations. I was taught that a “hater’s” understanding was the truth I had to work with – regardless of the facts. . Capitalize? It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. This audiobook will help you close the gap by reconfiguring your customer service to deliver knockout experiences. This specific ISBN edition is currently not available. Seek out your haters. Hug Your Haters by Jay Baer will change the way your businesses approaches customer service.. Baer has written one of the most important and useful books on customer service for our current age. Hello, Sign in. 3.0 out of 5 stars Not an easy book to follow. Fast and free shipping free returns cash on delivery available on eligible purchase. Hug Your Haters: How to Embrace Complaints and Keep Your Customers: Baer, Jay: Amazon.sg: Books Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. 19 great quotes from Hug Your Haters by @JayBaer. "Hug your haters" is repeated multiple times throughout the book. You shouldn’t wait for your less-than-satisfied customers to come to you. Try Right from the start, Hug Your Haters is filled with good advice. With this, Baer delivers two key action plans for each type of hater group, simply summed up in two acronyms: HOURS and FEARS. This means that the opinions and … Start a free 30-day trial today and get your first audiobook free. 0 Comment Report abuse. Be Human; Use One channel; Unify your data; Resolve the issue; With Speed; First-contact problem resolution is important. 3 Steps to Hugging Your Haters. . Ignoring them is. The sooner you can uncover them, the faster you’ll be able to patch up those parts of your business. Helpful. These blinks explain why it pays to listen and respond to negative reviews and how you can turn your crabbiest customers into your biggest fans. Read honest and unbiased product reviews from our users. Haters are not your problem. Hug Your Haters teaches you who complains, why they complain, and how to capitalize on those complaints. Customers are twice as likely to buy from you again if you resolve their issues in one go. I like to get a sampling of what reading the book will actually be … ‎Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. ©2016 Jay Baer (P)2016 Gildan Media LLC . Find many great new & used options and get the best deals for Hug Your Haters: How to Embrace Complaints and Keep Your Customers by Jay Baer (Hardback, 2016) at the best online prices at eBay! The three biggest lessons from Hug Your Haters are: If someone actually cares enough to complain, odds are they could stick around; Use your criticism to grow; Always answer your online reviews; Read full summary on… Or check out… Lesson One: If someone actually cares enough to complain, odds are they could stick around. Technology has evaporated the barriers of complaint. Right from the start of Hug Your Haters, you know that everything is based on solid research. Also, going "above and beyond" to provide the best service to your clients doesn't always mean the ROI is worth the time. Free delivery for many products! $14.95/mo after 30 days. At its core, the most important reason to answer complaints and hug your haters is that it at least gives you a chance to recover and retain an unhappy customer. WATCH TRAILER. . 2. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. HOURS to Hug Your Offstage Haters. The research also comes from several other books and research studies. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. The main driver of competitive … Hug Your Haters explains this new reality and shows listeners how to embrace complaints and turn bad news into good. Everyday low … Get this audiobook free. The near-universal adoption of smartphones and social media… It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. Buy Hug Your Haters by Baer, Jay online on Amazon.ae at best prices. Also, people hate answering twice. Publisher: Portfolio, 2016. . Facebook 0 Tweet 0 Pin 0. Haters aren’t your problem … ignoring them is. It includes specific playbooks and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strategies for different situations. Hug Your Haters: Embrace Complaints and Keep Your Customers. 2 people found this helpful. Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. New reality and shows listeners how to Embrace complaints and Keep Your customers '' by Jay,... 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